I am emailing this remark to you in order that AA might better be capable to stimulate staff members to get more courteous when things go Incorrect.Client service could make this type of difference for all those using your service.
I felt compelled to condition that I can not fly with you, as you continue to treat persons without respect. The most recent, the service Pet dog concern. What exactly is Mistaken using your training? Whatsoever it really is, I simply cannot fly with a corporation that can't properly train its personnel. Great bye!
I know how hard airline workers get the job done. I are a Repeated flyer For the reason that America West times. I am the initial to provide the “task perfectly carried out” Coupon codes to attendants on flights, and, I treat All people with utmost respect.
I traveled pretty recently on one particular of the planes, I've usually been happy nonetheless, this encounter left me Along with the problem, “Why should really I exploit this airline?”. I left L.A. to fly to Phoenix I was returning household soon after caring for my sister and required to get house as quickly as possible mainly because my partner was injured at your house. Ahead of the plane remaining there were Personal computer difficulties and after we landed the ramp wouldn’t open up we needed to be “towed ” to another gate. “We didn't disembark from your airplane until finally the final call for my subsequent flight. I realize that there are complications that arise though the service was Less than criteria. At no time did any one say we've been sorry, in addition to the pilot explained, “Well I don’t know what to state items materialize, I suppose sorry will be very good.
Situations have transformed and its pretty sad. BTW – Our flight to Madrid was with Iberia and also the practical experience was the whole reverse! The aircraft was brilliant, cleanse and modern day and the foodstuff possibilities were being appetizing as well as the attendants have been conscious of foods elements. Obviously it can be carried out correct!
I recently had a flight cancelled by American Airways and stood in a very line for forty five minutes to obtain rebooked on An additional flight. I used to be shocked to discover that the gate agents did not Possess a check out in to the accessible USAIR flights.
I purchased an airline ticket through expedia for journey in March 2016. the information gained with my obtain indicated which i should Get hold of the airline for seat assignment. These days, I contacted the airline, great customer service . Nonetheless, I used to be knowledgeable that simply because I didn't acquired my ticket straight from your airline, there could well be a cost for me to get a seat.
At last we received all of our baggage and of course one of my luggage was not there. As expected it was dropped, my sons car or truck seat was misplaced. The same women that experienced lied previously discussed that it had to be there, scanned in.
I will commence by indicating that I have skilled the worst flight working day with regards for your airline. First I had been delayed more than one hour resulting from “climate”, when it absolutely was sun shining in the departure and arrival airport. Second, I was moved to a 3rd flight thanks to my delay I missed my connection by 2 minutes. Third, when boarded over the 3rd flight, we sat with the gate for two several hours due to “temperature” once again. The moment they deplaned that flight, as a consequence of expected two hour more time delay, I got moved to a fourth flight.
Two months in the past we gained the terrible news that our 12 calendar year aged grandson had been hit by a truck and killed. We required to get from PA to CA as swiftly as you possibly can. It absolutely was Thankagiving week, the worst 7 days from the 12 months to vacation by way of Hotwire, we have been in the position to get reservations the next morning on American, not the airline on which we usually travel.
Make sure you convey to me how this can be solved. I do enter the correct precheck selection within the reservation kind and The client service agent has also Verify it. This doesn't use great relations which has a customer who flies 8 to 10 instances a calendar year.
I would favor to fly this Monday vs Sat but was explained to I would be billed a fee. That’s unbelievable , taking into consideration I have been traveling with American for over six yrs and would in no way contemplate traveling with any person else at any time.
The last two instances I have browse around this site flown on American Airways from BWI to MIA my precheck clearance hasn't proven on my ticket. When I have spoken to client service I'm dismissed with “It is simply a glitch”.
was in Haiti August 17th,went towards the airport eleven-30am and the flight was to depart for the US at 1pm and was explained to I HAD MISSED MY FLIGHT.But wasn't available any essentive to remain for the next day,and was pressured to purchase Yet another tickert for August twenty third at my expence.I Nearly lost my position due to tht,they marketed my seat and place me at an envisioned expencies of which I Need To become COMPANCERTATED FOR The cash Missing,WAGES LOST.